Privacy Policy – 222gam | How We Handle Your Data

222gam is an online gaming and sports betting platform built specifically for players in Pakistan. When you use the platform — whether to play slots, join a bingo room, bet on a PSL match or deposit via JazzCash — certain information is collected as part of operating your account and processing transactions.

This Policy applies to all personal data collected through the 222gam website and mobile app. It covers information you provide directly when registering, data generated automatically when you use the platform and data collected during payment processing.

222gam collects two broad categories of information: data you provide to us and data generated automatically by your use of the platform.

Data you provide directly:

• Full name and date of birth (required at registration for age verification)
• Email address and mobile phone number
• Physical address (required for identity verification prior to first withdrawal)
• Government-issued identification document details (submitted during KYC verification)
• Payment account details for JazzCash, Easypaisa, Raast, bank transfer or card payments
• Any information you voluntarily include in communications with support

Data generated automatically:

• IP address and approximate geographic location at login
• Device type, operating system and browser or app version
• Login timestamps and session duration
• Games played, bet amounts, deposit and withdrawal history
• Bonus activity and wagering records
• Cookie and tracking data as described in Section 5

Every piece of data that 222gam collects has a specific purpose. Here is what your information is used for:

• Account operation: To create, maintain and secure your 222gam account. Your login credentials, contact details and verification records are all part of running your account correctly.
• Transaction processing: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and other supported payment methods. Transaction records are retained to resolve disputes and support withdrawal requests.
• Identity verification: To confirm that you are who you say you are, that you meet the 18+ age requirement and that your payment accounts match your registered identity. This is a standard part of operating any financial platform responsibly.
• Fraud prevention and security: To detect unusual account activity, suspicious login patterns and potential misuse of the platform. IP data and device fingerprinting help identify accounts that may be operated by someone other than the registered holder.
• Platform personalisation: To display content, game recommendations and promotions that are relevant to how you use 222gam. This is limited to activity within the platform — we do not track you across other websites.
• Customer support: To respond to queries, resolve disputes and process requests such as account closures or self-exclusion applications.
• Legal and compliance obligations: To meet record-keeping requirements applicable to financial transaction platforms. Transaction and identity records may be retained for the periods required by applicable standards.

Because 222gam processes real-money PKR transactions, payment data is handled with particular care. The following points explain how your financial information is managed:

• Deposits and withdrawals via JazzCash and Easypaisa are processed through encrypted payment gateways. 222gam does not receive or store your JazzCash or Easypaisa PIN or password — authentication happens within those apps on your device.
• Raast and bank transfer transactions are processed using standard interbank protocols. 222gam only retains the transaction reference and account details necessary to match your deposit or process your withdrawal.
• Card payments are handled through PCI-compliant payment processors. Full card numbers are not stored on 222gam servers at any point.
• Payment accounts used on 222gam must be registered in your own name. Any mismatch between your registered account identity and your payment account identity may trigger a verification check before the transaction is completed.

Your payment history within 222gam — deposit amounts, dates, methods used and withdrawal records — is stored as part of your account record for the duration of your account and for the applicable retention period thereafter.

222gam uses cookies and similar tracking technologies on the website and in the mobile app. Cookies are small text files stored on your device that help the platform function correctly and remember your preferences between sessions.

The categories of cookies used on 222gam:

• Essential cookies: Required for the platform to operate. These handle session management, login state and security tokens. You cannot opt out of essential cookies while using the platform.
• Functional cookies: Remember your preferences within the platform — for example, your preferred game categories, lobby filters or language settings.
• Analytics cookies: Help us understand how the platform is used — which games are most popular, where users spend time and where technical issues occur. This data is aggregated and anonymised.

222gam does not use advertising cookies that track you across other websites. Tracking is limited to activity within the 222gam platform.

222gam does not sell your data to third parties. Your personal information is only shared in the following limited circumstances:

• Payment processors: Transactional data is shared with the payment providers involved in processing your specific deposit or withdrawal — JazzCash, Easypaisa, Raast, your bank or your card processor. These providers receive only the data necessary to complete the transaction.
• Identity verification partners: Where third-party verification services are used to confirm document authenticity during KYC checks, the relevant document data is shared with that provider for verification purposes only and is not retained by them beyond the verification process.
• Security and fraud prevention tools: Anonymised device and session data may be processed by security tools that help identify fraudulent activity. This data does not include your name, account details or financial history.
• Legal requirements: If required by applicable law or a lawful request from a relevant authority, 222gam may disclose account or transaction records. We will only comply with such requests to the extent required.

No data is shared with marketing companies, advertising networks or data brokers. No data is sold under any circumstances.

222gam retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are set based on the type of data and the purposes for which it was collected:

• Account registration data and identity verification records are retained for the lifetime of your account and for a minimum period after closure, in line with standard financial record-keeping practices.
• Transaction records — deposit and withdrawal history, PKR amounts, dates and methods — are retained for the applicable financial record-keeping period.
• Game and betting history is retained for the lifetime of the account and may be summarised in anonymised aggregate form thereafter for statistical purposes.
• Support communications are retained for a reasonable period to allow for follow-up and dispute resolution.

When data reaches the end of its retention period, it is deleted or anonymised so it can no longer be linked to your identity. If you request account deletion before the end of the applicable retention period, your account will be closed and personal data removed to the extent permitted — transaction records that must be retained for compliance purposes will be kept for the required period in a restricted access environment.

Protecting your data is taken seriously at 222gam. The following security measures are in place across the platform:

• 256-bit SSL encryption on all connections between your device and 222gam servers, ensuring data in transit cannot be intercepted.
• Encrypted data storage for sensitive account and payment information at rest. Passwords are hashed and never stored in plain text.
• Access controls limiting internal access to personal data to only those who need it for specific operational purposes.
• Session management with automatic timeouts on inactive sessions to reduce risk from shared or unattended devices.
• Fraud monitoring that continuously analyses login patterns and transaction activity for indicators of compromised or misused accounts.

As a 222gam player, you have the following rights regarding your personal data:

• Right of access: You can request a summary of the personal data 222gam holds about your account at any time. Contact support with your request and it will be processed within a reasonable timeframe.
• Right of correction: If any personal data held on your account is inaccurate or outdated — for example, a change of mobile number or address — you can request an update. Some changes require re-verification to confirm the updated information.
• Right of deletion: You can request that your account and associated personal data be deleted. 222gam will action this to the extent possible, subject to retention obligations described in Section 7. Your real-money balance will be returned to your registered payment method before deletion.
• Right to restrict processing: In specific circumstances, you can request that we limit how your data is used while a correction or deletion request is being processed.
• Right to object: If you believe your data is being processed in a way that is not covered by this Policy or that you did not consent to, you can raise an objection with support.

To exercise any of these rights, contact 222gam support. Requests will be handled within a reasonable timeframe. Identity verification may be required before certain requests are actioned to ensure the request comes from the account holder.

222gam is strictly an 18+ platform. The platform is not intended for, and does not knowingly collect data from, anyone under the age of 18. Age verification is required as part of the registration process specifically to prevent underage use.

If 222gam becomes aware that an account has been registered by a person under 18, the account will be closed immediately, any deposits returned to the original payment source and all associated data removed from active systems.

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates, changes to the payment methods supported or changes to applicable data handling standards. When this Policy is updated, the "Last Updated" date at the top of this page will be revised.

For material changes — particularly anything that affects how your data is used or shared — registered players will be notified through the platform or by email to the registered address. Continuing to use 222gam after the effective date of a revision constitutes acceptance of the updated Policy.

We recommend reviewing this page periodically. The most current version of the Policy is always the one available at this URL.

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information is being handled, please contact 222gam support. Support is available through the live chat in the app and platform, and by email.

For Pakistani players, support is provided in English. If you are contacting us about a payment-related data query, having your JazzCash or Easypaisa transaction reference number available will help resolve the matter faster.